I do love the service for your car at Villa Automotive. I have always received a diagnosis, and I find them very clear and fair. The prices are a little high, but everything is high right now. You can drive away knowing that everything has been done and if you have a question about the receipt they will let you know. The reason why I minus one of the stars for my review is the waiting area. I know it's a garage, but it is a business and it should cater to people. People who wait for their cars. The waiting area is absolutely disgusting. Everything is filthy and the seating that they have in there has been there for years and years and years and has never been cleaned. It is totally senior citizen unfriendly for comfortable seating let alone be clean. I don't understand how a business that does so well, can have such low standards. Especially for a new person coming to the business for the first time. I would highly suggest that they take a good look around and do some upgrades soon. I do have some friends and family members who do not go to Villa for this reason. Seems a shame to me. 😱
Thank you for sharing your honest feedback with us, Brynn. We are sorry to hear your dissatisfaction with our waiting room, and apologize that the experience did not meet your standards in this sense. We definitely value your feedback and will use this to improve future experiences for our customers. Thank you for bringing this to our attention, and we hope to continue assisting you with future automotive needs.
- Villa Automotive