We thought we had a loose plate under the car causing loud cabin noise while traveling to Santa Cruz from San Diego for our daughters graduation from UC Santa Cruz. We stopped by on a Friday morning without an appointment and they put it up on the lift and fixed a loose plate. The cabin noise was still loud even at load speeds and they became very concerned when we said the noise was present at all speeds Rich took it out around the block and knew immediately what we were experiencing. The rear passenger bearing assembly was failing and close to a full failure. Not only did they fix it in a day they found us a rental car and shuttled us to the airport to pick it up. We are grateful for their diligence in identifying the noise and alerting us to the extreme danger the noise indicated. A problem our mechanic at home failed to identify when we had the car looked at prior to the trip. We just drove 5 hours home to San Diego and the Prius is back to it's smooth running quiet cabin self. We highly recommend Villa Auto Repair. They are fair, experienced and have above and beyond customer service.
Thank you for your recommendation and review, Ben! We were happy to help out and get your vehicle repaired promptly for you! It's unfortunate when issues are ignored by other mechanics, but we are happy to be thorough in our inspections and diagnosis! Thanks again for leaving us your feedback, and take care!
- Villa Automotive