Long story short - Villa saved my butt on Labor Day weekend when my car broke down 5 hours from home. A weekend that would have been a complete nightmare was ultimately salvaged in large part due to Villa, in particular Rich and Casey (KC?). The long version - I traveled to Paso Robles from SF for labor day weekend, and literally the instant I arrived my car broke down in a winery parking lot. After scrambling to find a place to tow it to with AAA, I found Villa in SLO as an open option, and coordinated to drop off after hours with a drop slip. On the Sunday morning I was able to talk with the staff, and get rolling on diagnosis talking through what the tow driver and I had seen (car was stuck in park, transmission was not damaged but shifter assembly was likely culprit). Ultimately diagnosis was quick, and pricing for parts was reasonable (I had been researching online) but due to the holiday arrival would take a bit. Ultimately I ended up taking a bus back to SLO the following weekend, which also broke down and was over an hour late, but Casey and staff were in contact and waited until after hours for my pickup -- seriously PHENOMENAL SERVICE and Villa turned what would have been a nightmare weekend into something salvageable. I drove 4 hours back and brought my 2001 Mercedes E55 to Cars and Coffee the next morning. I'd go to Villa for all my service if it just wasn't 4 hours away!
We appreciate the 5-stars and look forward to working with you again!
- Villa Automotive