Craig and Sid are the best! I had my 1997 Toyota 4runner towed here because it broke down on the highway. After Craig looked at it, he estimated it would take around $5,000 to get a new engine. We both thought at that price, it didn't make sense to fix the car. He didn't charge me for the estimate because it wasn't an "official" diagnosis, which was really nice of him.He was incredibly pleasant and patient throughout this process, even though he was busy, and even volunteered to talk to my dad so that my dad could understand what was going on.Plus, I left a library audiobook CD in the car after I left it at the shop. He sent it to San Jose, where I live, so I wouldn't have to pay the library for the missing disc. So nice!