I came in last Friday and was greeted by Sue and she walked me inside and handed me off to their service writer Jerome Hunt, who took excellent care of me and my car. I appreciated Sue for stopping what she was doing to listen to my situation and making me feel she cared about solving my problem as much as I did. Then instead of pointing me in the right direction, she took the time to walk me inside to connect with the person who would facilitate the process of solving my issue, and he did just that. I will send everyone I know to Villa Automotive for all their Automotive needs. Sincerely, Jason Crouch Paso Robles, CA.