My truck broke down near San Luis Obispo while hauling a horse trailer on a Sunday. I found out about Villa Automotive and the tow truck driver said they were actually open. When we arrived the incredibly helpful shop manager said they could look at the truck right away and even better they had a diesel mechanic available. While we were setting up the paperwork she said we could put the trailer on the street, she offered the AAA discount and offered to give a ride somewhere if I needed it. She also mentioned that if I could not make it by their 5pm close time that she could wait until 5:30 or she could leave the truck on the street with the keys stashed and I could pay over the phone. They were able to fix the truck the same day and recommended a better part for the one that was faulty. When I got back to pick up the truck later that afternoon, she had sprayed off the coolant from the outside and inside of the truck so it would not smell so bad. In short 1. Open on Sunday 2. Diesel mechanic 3. Great follow up. 4. Great customer service. I wish they were in Santa Barbara too. Can’t say enough good things about their customer service and expertise.
Thank you so much for taking the time to leave such a detailed and positive review, Tom! We are thrilled that we were able to provide you with exceptional service during your unexpected stop in San Luis Obispo. Our team at Villa Automotive & Autobody takes pride in going above and beyond for our customers, and we are so glad to hear that our shop manager made your experience a smooth and stress-free one. We truly appreciate your recognition of our open hours, diesel mechanic availability, and customer service. We would be honored to have you as a customer again in the future. Thank you for choosing Villa Automotive & Autobody!
- Villa Automotive